• Wealth Management
    & Employee Benefits:
    0345 241 6500
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Regulatory Information

This page gives an outline of our companies and their registration details. For more information please contact us.

Wealth Management & Employee Benefits Services:

Fidelius Ltd, UK Registered No: 3658809
Registered Office: Alexander House, James Street West, Bath BA1 2BT.

Authorised and regulated by the Financial Conduct Authority

Complaint Handling

We take complaints very seriously and we do everything we can to resolve them as quickly as possible.  You can read how we handle complaints in our Complaints Procedure.

After we have investigated a complaint and provided our response, if you are not entirely satisfied with the outcome, you are able to refer your complaint to the Financial Ombudsman Service (FOS). "The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service please visit  www.financial-ombudsman.org.uk. Further information can also be found in their leaflet:Your complaint and the ombudsman 

Alternatively, where your complaint relates to products or services purchased online, or by other electronic means such as by email, you may refer your complaint to the online dispute resolution (ODR) platform at http://ec.europa.eu/odr.

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